Refund policy

We have a 30-day return or replacement policy, which means you have 30 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be shipped back to our warehouse (with a tracking number) in the original condition that you received it with tags, and in its original packaging. We regret that used items are not eligible for a refund. You'll also need the receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.

Please note that customers are responsible for return shipping fees. Shipping costs are not refundable.

To start a return, you can contact us at support@huggea.com. If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@huggea.com.
 

Order cancellation
Orders can only be canceled within the first 1 hour they've been placed. After an hour, our team will have already registered your order in our system and in our carrier's system.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like to exchange your item, please email us at support@huggea.com with your order number and the item you'd like to exchange for.

Once we receive your request, we'll review it and provide you with the next steps, including any applicable shipping fees and exchange instructions. Please wait for our confirmation before sending anything.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@huggea.com

Shipping
To return your product, you should mail your product to the return address at our international distribution hub in Singapore. The full return address will be provided upon request.

Please take note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.